The story of Wickes is one of resilience, innovation, and consistent excellence. The Wickes name dates back to 1854, when brothers Henry Dunn Wickes and his brother started a modest operation in the local lumber business in Michigan, USA. The company as we know it today, however, truly took shape in the 1950s during the American property boom, where Wickes positioned itself as a one-stop-shop offering a full range of construction products at competitive prices, often lower than local yards and merchants.
A Legacy of Excellence
In 1972, Wickes embarked on a bold venture by opening its first UK store in Whitefield, Manchester. This innovative concept – using a traditional DIY store model to cater to the trade – positioned Wickes as the first fixed-price builders merchant in the UK. Since then, Wickes has been serving savvy tradesmen and DIY enthusiasts who value the convenience of getting all their project materials from a single store, at competitive prices.
Wickes‘ commitment to quality is unwavering. The company has built trust with its customers by ensuring the performance of its products through rigorous quality assurance practices. Wickes‘ Quality Assurance Team travels thousands of miles each year to check the production quality of their key suppliers, and they independently test their own-brand products against the market leaders, ensuring customers get the best value for money.
Over the past 40 years, Wickes has grown from a single store to over 230 outlets across the UK. The company’s mission to be the strongest brand in the market while offering outstanding value for money has been the cornerstone of its success, allowing it to expand its customer offering and thrive even during challenging economic times. Wickes looks forward to building on this success and continuing to serve its customers well into the future.
Products and Services
Wickes is not just a home improvement store. It’s a lifestyle brand that aids in creating the perfect spaces for its customers. One of its notable offerings is the Wickes Lifestyle Kitchens. These flat-pack kitchens are designed for easy assembly at the customer’s convenience, providing the freedom to create a personalized kitchen space that meets individual needs and preferences.
Wickes offers an array of products to transform any room in your home. From flooring to tiles, Wickes provides high-quality materials that are designed to elevate your space and provide a fresh, updated look. With Wickes, the possibilities for transformation are endless.
In addition to its range of DIY products, Wickes also offers a selection of 53 showroom kitchens in a wide variety of styles and colours. Customers can visit these showrooms to find inspiration for their own kitchen remodels, with the assurance of Wickes‘ high-quality products and services backing their project.
Recognizing the need for convenience in today’s fast-paced world, Wickes offers a number of services to support its customers. These include a free Click & Collect service within 30 minutes, free delivery on orders over £85, and an extended return policy. Wickes is committed to making the home improvement process as smooth and hassle-free as possible for its customers.
Shopping Experience
When shopping at Wickes, customers are presented with a plethora of choices. With a range that includes trusted brands such as Dulux, Bosch and Makita, as well as a vast selection of high-quality, own-brand products, Wickes ensures that customers have a variety of options to meet their specific needs.
Wickes prides itself on being an innovative multi-channel retailer. Customers have access to a range of ‘How To’ guides, ideas, and advice to support them with their home improvement projects. The Click and Collect and Hourly Delivery services make it even easier to get the products needed, when they are needed. This approach helps Wickes maintain its strong market presence and continue to provide outstanding value for money.
Customers trust Wickes not only for the quality of its products but also for its excellent customer service. The company’s commitment to ensuring that its products perform as expected has helped it build a strong relationship with its customers. The Wickes Quality Assurance Team’s efforts in testing products against market leaders further enhances this trust, giving customers confidence that they are getting the best value for money.
Shopping at Wickes is not just about buying products; it’s about transforming spaces and, in turn, transforming lives. The company is dedicated to helping customers create spaces that reflect their personalities and lifestyles. Whether it’s a flat-pack kitchen that customers can assemble at their convenience or new flooring to elevate a room, Wickes is committed to aiding its customers in their home improvement journeys.
In conclusion, Wickes is a home improvement giant with a rich history, a wide range of high-quality products, and a strong commitment to customer service. Its innovative approach to retail, coupled with its unwavering commitment to quality and value, make it a top choice for tradesmen and DIY enthusiasts alike. Shop at Wickes today and transform your space into a reflection of your style and personality.
