Founded in 1996, ContactLenses.co.uk has become one of the most influential contact lens retailers on the internet. With an average 5-star rating on Trustpilot and over 4 million successful deliveries, the company has gained a loyal following among the UK contact lens community. ContactLenses.co.uk has been featured by leading newspapers and publications such as Money Saving Expert, The Telegraph, The Sun, Independent, and The Express.
The company’s success can be attributed to its focus on exceeding customer needs. ContactLenses.co.uk promises timely delivery of contact lenses, no matter the location or type. The company offers a wide range of contact lens brands, including Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson. In addition to contact lenses, ContactLenses.co.uk also offers premium products such as contact lens cases, all-in-one solutions, travel kits, and sunglasses.
As an independent company, ContactLenses.co.uk is able to provide high-quality customer care that larger corporations may not be able to match. This may be one reason why 90% of the company’s orders come from repeat customers. ContactLenses.co.uk is dedicated to improving the quality of its customers’ vision, and has an Education Portal headed by optometrist Mr. John Dreyer Bsc(Hons), MCOPTOM, DipCLP, a contact lens specialist with over 40 years of experience.
Worldwide shipping
ContactLenses.co.uk ships products to over 100 countries, including the USA, Canada, Germany, Australia, France, Italy, Spain, Japan, India, Ireland, and Portugal. Customers can place orders online using the company’s secure payment portal, which is powered by SecurityMetrics. ContactLenses.co.uk also offers free shipping on all UK orders over £35. If customers have any questions about purchasing from the company, they can contact one of the friendly customer care representatives or call +44 3453 193000 for international assistance.
Affiliated Program
The company offers a convenient and easy way to order contact lenses online at discounted prices, with a wide range of top quality brands such as Acuvue, Coopervision, and Bausch & Lomb. Contactlenses.co.uk holds a large stock of over 3 million lenses, ensuring that orders are shipped quickly with free post to the UK on orders over £30.
Contactlenses.co.uk has partnered with Trade Doubler, a professional affiliate company, to offer an affiliate program with a number of benefits. Affiliates can earn a commission of 12% on the total order value for new customers and 2% for repeat customers. Affiliates also have access to timely and regular payments, eye-catching creatives, and high order values per customer. To join the Contactlenses.co.uk affiliate program, follow the link provided.
Customer Support
Contactlenses.co.uk has several options for customer support, including live chat and phone support. In the UK, customers can call the customer care line at 0345 319 3000, and international customers can call +44 3453 193000. The contact center is open Monday to Friday from 8am to 6pm and Saturday from 9am to 1pm.
To return goods, customers will need a Returns Merchandise Authorization (RMA) number, which can be obtained by visiting the customer returns page, using the live chat feature, or sending an email. The registered corporate office for Contactlenses.co.uk is located in Vancouver, Canada, but items should not be returned to this address.
Contactlenses.co.uk ships orders within a 24-hour window and offers free shipping to the UK on orders over £35. Customers can track their orders by logging into their account and accessing the “My Orders” page. The company has a large stock of contact lenses and will suggest replacement lenses if a requested brand is not in stock.
The company has a generous return policy for customers who have received wrong items, damaged goods, or who have accidentally ordered the wrong item. Each return case is handled individually by the customer service team, who may issue a refund or replacement. Customers with additional questions can reach out to the customer support team by phone or email.
